Our Mission

At K Systems Solutions, we understand that business changes can be challenging. Whether you’re trying to scale your operation, pivot into a new industry area, or improve upon existing systems, you need a team of experts to guide you along the path to success. We not only provide the insights and professional advice that companies need to accomplish their business objectives. We can also do the heavy-lifting that comes with building out new systems.

We are personal and capable technology professionals who define our success as ensuring our clients are successful in their endeavors. We seek to maximize your return on investment by providing our services with a human touch rooted in creativity and innovation without sacrificing efficiency. K Systems Solutions is committed to helping our clients bring their tech-related projects to fruition.

Who We Are

K Systems Solutions is a multicultural team of systems experts changing the way companies envision scaling their technology and products. We are made up of proactive thinkers with the skills and experience to deliver quality consulting and technology services.

William K. Ford

Founder & CEO

William has over 15 years of experience working in Business and Information Technology. Throughout his career, he has served in technological and analytical capacities for renowned multinational companies including Bear Stearns, JP Morgan Chase, Credit Suisse, Coach, Michael Kors, Hudson's Bay, and Hachette Book Group.

Chanel Caraway

Vice President & Founder of The Caraway Collective

Chanel Caraway has over a decade of experience working in communications, content strategy, and public affairs. Throughout her career, she has served in senior advisory and leadership capacities, including as Senior Communications Advisor in the Office of the New York First Lady, and currently serves as Vice President at K Systems Solutions and Founder of the Caraway Collective.

Alex Almonte

Global Head of Technology

Alex Almonte is Global Head of Technology, leading the company’s technology strategy across all regions and business units. He oversees infrastructure, software development, data, security, and enterprise systems, driving digital transformation and building high-performing teams to enable growth and innovation.

Karina Martel

Executive Assistant

Karina Martel serves as Executive Assistant to the President & CEO at K Systems Solutions. In this role, she provides high-level administrative and operational support, helping to manage executive priorities, communications, and internal coordination across the organization. Karina is known for her discretion, organization, and ability to anticipate needs in a fast-paced executive environment. She plays a key role in enabling leadership focus and operational efficiency across KSS.

Imari Aguila-Ledesma

Director, Finance

Imari Ledesma is the Director of Finance Operations and Business Systems at K Systems Solutions. Imari worked with Philippines-based Teleperformance as Operations Supervisor for several years before joining K Systems Solutions in 2021. Imari oversees financial operations and business systems, ensuring efficiency and accuracy in financial reporting. She collaborates with various departments and manages key initiatives to drive the company's success.

Jazymne Moore

Director, Vendor Management

Jazymne Moore is KSS’ Director of Vendor Management. She leads vendor alignment and cross‑functional collaboration to ensure seamless execution across programs and client initiatives. Jazymne brings a strong background in onboarding and marketing operations, process optimization, and implementation. She holds an MBA in Business Management and is passionate about building strong, long‑term partnerships.

Tache Smith

Director, Sales Operations

Tache is the Director of Sales Operations at K Systems Solutions, leading sales operations strategy and supporting go‑to‑market execution across client engagements. She drives operational efficiency, improves processes, and enables scalable growth by aligning internal workflows with business objectives. Tache partners closely with sales teams and cross‑functional stakeholders to support consistent performance, enhance visibility, and deliver effective, data‑driven outcomes.

Rita Muhaxheri

Principal, Client-Side Technology Procurement (NYC & MTA)

Rita focuses on supporting and advancing City of New York and MTA technology procurement opportunities, working closely with public-sector stakeholders to expand existing relationships and enable larger, more complex deals. Rita brings deep experience in public-sector procurement and transaction execution, holds both bachelor’s and master’s degrees across multiple disciplines, and has a background as an innovative entrepreneur, including serving as cofounder of WUMAN FESTIVAL.

Eric Vergara

Director, Business Technology

Eric Vergara is a Director of Business Technology at K Systems Solutions LLC, leading cross-functional teams to improve system automation and IT processes. He manages daily operations, support workflows, and technology initiatives, reporting directly to executive leadership. With 7+ years in IT and BPO, Eric is known for aligning tech strategy with business goals and driving operational efficiency.

Jorge Flores

Sr. Manager, Business Development & Client Staffing

Jorge Flores is Senior Manager of Business Development at K Systems Solutions, leading client staffing and strategic growth initiatives. He identifies and develops new opportunities, builds strong client relationships, and drives partnerships that align with business goals. Jorge brings a blend of technical insight and commercial acumen, helping deliver impactful solutions and accelerate revenue growth.

J-Vae Banes-Lanzaderas

Director, Product Management

J-Vae is Head of Product Management at K Systems Solutions, leading the strategy and execution of internal enterprise systems. She oversees product development, prioritization, and cross-functional alignment to ensure systems effectively support business operations. J-Vae partners closely with leadership and technical teams to drive scalable solutions, improve efficiency, and deliver high-impact outcomes across the organization.

Megan McBride

Head of People, Talent, & Culture

Megan McBride is HR Coordinator at K Systems Solutions, supporting employee experience, HR operations, and onboarding. She manages HR inquiries, maintains records and workflows in BambooHR, and supports the full employee lifecycle. Megan partners with leadership to ensure processes are organized, consistent, and scalable, bringing a people-first approach to daily operations.

Karen Hernandez

Director, Business Operations

Karen Hernandez is the Director of Business Operations at K Systems Solutions, partnering closely with the CEO and leadership team to support execution of company priorities and strengthen cross‑functional operations. With a background in executive operations and process coordination, Karen focuses on building clarity, alignment, and consistency across teams while developing a comprehensive understanding of how the business operates end‑to‑end.

Gracias Fayama

Manager, Staffing

Gracias brings a dynamic blend of strategic insight and operational precision to her role as Staffing Manager at K Systems Solutions. With a strong background in talent acquisition and workforce planning, she leads efforts to align staffing strategies with the company’s evolving business goals. Gracias is known for her collaborative approach and commitment to building inclusive, high-performing teams that drive innovation and client success.

Akil Gallant

Strategic Advisor

Akil Gallant is an adept technologist & consultant for KSS. As a tech pro with 20+ years’ experience (10 managing teams), Akil brings diverse & in-depth knowledge, skills, and leadership in delivering software & hardware solutions to SMBs to Fortune 500 clients. Akil is also the founder and lead technologist of Kipaji Technologies, an emerging technologies advisement and servicing company.

Miakel Williams

Strategic Advisor

Miakel is a Technology Attorney, who advises clients on matters including corporate governance, emerging technologies, high-growth ventures, privacy, tech transactions, and enhancing strategic corporate growth strategies. He is currently barred to practice law in California, New Jersey, and New York. He obtained his Bachelor of Business Administration from Texas Tech University, a Juris Doctorate from New York Law School, and a Master of Laws in Law, Technology and Entrepreneurship from Cornell Tech (Cornell Law School).

Cathleen Meredith

Strategic Advisor

Cathleen is a Branding Expert and Public Speaker. As the CEO of CM Creative Labs, an all-inclusive marketing and branding firm, she is an expert in all things branding, marketing, and social media strategy. She’s elated to join forces with K Systems Solutions as a Consultant on upward mobility through social media and online marketing.